Joomla Support & Maintenance

Joomla Support and Website Maintenance Services BannerWe bring years of award-winning Joomla expertise through our certified developers and 24/7 SLA based support plans.

Joomla Services

Joomla Development Support

We bring of Joomla development expertise. Our certified Joomla developers can consult, build and deliver standard or custom solutions on Joomla for any business requirements. Through our Support plans, you can do ongoing Joomla development for your Joomla sites.

  • Joomla Custom Development & Enhancements
  • Joomla Custom Module Development
  • Joomla Theme, UI/UX, HTML/CSS, Creative Design
  • Content Updates & Publishing
  • QA, Troubleshooting & Bug Fixing
  • Joomla Multisite, Cloud Hosting, Deployment
  • Acquia, Pantheon, AWS

Joomla Maintenance

We proactively keep your Joomla websites updated, stable, available, and always secure through our site support plans. Our Support services are carefully designed to proactively meet critical requirements of Joomla websites.

  • Joomla Custom Development & Enhancements
  • Proactive Joomla Security & Patch Updates
  • Periodic Health Checks & Site Audit
  • Joomla Security Audit
  • Website Performance Monitoring
  • Website Uptime Monitoring
  • Site Back up & Disaster Recovery
  • SSL Monitoring and Renewal
  • 24X7 Emergency Support

Joomla SEO Services

Through our Support plans, you could implement, improve, and maintain good SEO best practices for the Joomla site. Our SEO services are crafted to boost the organic and on page SEO profile of the site.

  • SEO Audit & Best Practices
  • On page SEO Implementation
  • Search Engine Optimization
  • Competitive Research & Benchmarking
  • GA, GTM, GSC set up & Tracking
  • Goal Setting, Tracking & Analytics

Joomla Application Security

Web Application Security is becoming very critical to overall business continuity and success. We will protect your Joomla application and websites through advanced application security options through our Joomla Support services.

  • Joomla Secure Coding Best Practices
  • On Demand Joomla Source Code Analysis (SAST)
  • On Demand VAPT (Vulnerability Analysis and Penetration Testing)
  • Cloud WAF Deployment and Management (Web Application Firewall)

24/7 Emergency Support

Site outages can result in tremendous loss of business and goodwill. Also, time to market is another critical factor for overall marketing teams’ effectiveness. Our Support services come with 24/7 global on call support.

  • 24/7 Site Uptime Monitoring
  • 24/7 Site Performance Monitoring
  • 24/7 Transactions Monitoring
  • 24/7 SSL Monitoring & Renewal
  • 24/7 CDN & Cloud Firewall Support

How we do it.

Site Audit/Onboarding:

It is important to know how your site is built or coded so it can meet all benchmarks. Important of all, are Joomla coding best practices, Security, Performance, SEO, Site Architecture and UX. Through our in-depth site audit, we review these areas and document our findings and baseline key parameters of the site. All these results become useful in maintaining the site and also incrementally enhancing it over a period of time.

We also provide a dev environment in our servers, at no additional cost!

Proactive Joomla Updates:
Joomla comes out with security releases and patches very frequently to keep the platform secure and robust. These security updates are very important and should be routinely done on time. Ameex Support services are designed to proactively perform all important security updates on time, so clients do not have to constantly look out or worry about these.

Any security updates, we will proactively do it for you!

Ongoing Development Support:
Your Marketing team needs to make ongoing changes to the site, publish new information, run campaigns. Your business team needs to add functionalities to the site. Whatever the need, your support plan allows you to request for any type of work on your site. Our multi skilled team of experts will provide you any creative or technical help you require for these jobs.

Whatever your needs are, we have got your covered!

Dedicated Account Team:
It is no more a single person job. Maintaining a website in top shape requires a team of experts, and we will provide the right winning team. Service Delivery Manager and Joomla Developers will be mapped to your account, so you know them in person. This team will constantly work with you, meet with you on status calls, ad hoc meetings to keep you posted.

We believe in forging strong partnerships!

Service Dashboard:
How much of your service hours are being used for regular updates and other tasks. What are your current open tasks, task in progress, completed tasks, task level details. We provide all this information through an intuitive and comprehensive Service Dashboard. Customers also have the option to drill down for granular details on each ticket.

24/7 Emergency Support & Monitoring:
We understand your website is critical for your business. Our support plans come with 24/7 uptime monitoring and emergency support for any critical requests. Monitoring Service package consists of

  • 24/7 URL Uptime Monitoring
  • Site performance Monitoring
  • Complete site backup & Disaster Recovery
  • SSL monitoring & Renewal
  • Cloud Web Application Firewall Deployment & Management

SLA Based Service Delivery: Our services are SLA based. We operate 24/7/365, so all your critical requirements have short turnaround time and delivered on time. For simplicity, we categorize all service requests into 4 categories

P1 (Priority 1): These are the emergency or urgent requests like site down, site hacked, critical pages or functionalities in the site not working. Clients can call into our 24X7 Emergency Support Phone line- +1 (847) 305-4565. Ameex shall respond to this type of tickets in less than 30 minutes and start working on the issue immediately.

P2 (Priority 2): Requests like slow page loading time for critical pages, critical pages not available, critical software updates fall in this category. Ameex shall respond back and start working on these requests in less than 2 hours.

P3 (Priority 3): Slow page loading time for non-critical pages, non-critical pages not available, Bugs and Issues found on the website, for requests like these Ameex shall respond and start working within 4 hours – 1 business day of receiving tickets.

P4 (Priority 4): All other requests that includes changes on the website, general site enhancements, features, design changes etc. shall be responded and worked within 1 to 2 business days.

Joomla Plan

SMB Mid-Market Enterprise
Recommended Support Plans 10 or 20 hours per month 40 or 80 hours per month Customize
Websites Supported 1-2 2-5 5+
Joomla Platforms Supported Joomla 2 Joomla 2 Joomla 2
Unused Hours Monthly Rollover Yes Yes Contact Us
24/7 Support & Monitoring Package* Add On Included Included
Service/Usage Dashboard Included Included Included
Scope Joomla Updates + Site Maintenance Joomla Updates + Site Maintenance + Development Support Customize
Scale Low Medium High

Why Choose Ameex

Deep Joomla Expertise

  • Multi Skilled Support Team. Thousands of support tickets delivered.
  • Years of expertise in custom Joomla development and handling complex environments.
  • Certified Joomla developers.

Cost Advantage & Operational Maturity

  • Quick reduction in ticket backlogs. Reduced time to market.
  • No upfront investment. Affordable plans, no commitment.
  • Years of process and operational maturity. CMMI, ISO 27001 certified.

Security & Coverage

  • Secure Design, Coding & Development best practices.
  • Site Audits, Source Code Testing, Application Firewall Services
  • 24/7 Emergency Support and Site Monitoring

Enhancements & Business Outcome

  • Ongoing Site Enhancements
  • WCAG/ADA Compliance, SEO, Digital Marketing Services
  • Digital Maturity Assessment & Consulting Services